New research by nShift urges online retailers to adopt a multi-carrier strategy to improve customer satisfaction.
ตามรายงานล่าสุดของ nShift ซึ่งเป็นผู้ให้บริการโซลูชันการจัดการการจัดส่ง พบว่าร้านค้าออนไลน์ที่พึ่งพาผู้ให้บริการเพียงรายเดียวหรือจำนวนผู้ให้บริการจำกัด มีความเสี่ยงที่จะสูญเสียลูกค้าและยอดขาย
The report, titled ‘Creating customer choice and unlocking efficiencies: the power of multi-carrier delivery management,’ highlights the importance of offering a variety of delivery options at checkout.
Research shows that approximately 70% of online shoppers consider a choice of delivery methods to be a key factor in their buying decision.
nShift’s report outlines several key advantages for retailers who embrace a multi-carrier approach:
การแปลงที่เพิ่มขึ้น: Customers have diverse needs. Some prioritise fast delivery while others may be more concerned about price or convenience.
By offering a range of options such as express delivery, standard shipping, or pick-up at designated locations, retailers cater to a wider audience and are more likely to close the sale.
Enhanced delivery capacity: Partnering with multiple carriers allows retailers to adapt to changing customer behaviour and handle peak season surges more effectively.
Improved delivery performance: Working with a variety of carriers enables retailers to compare on-time delivery rates and overall service quality. This data can then be used to negotiate better rates and select the most reliable partners for their customers.
การขยายตัวทั่วโลก: Reaching international markets requires partnerships with carriers that have a presence in those regions.
A multi-carrier strategy allows retailers to offer a wider selection of delivery options in each market, further enhancing customer satisfaction.
Brand building and customer engagement: By managing customer communications directly, retailers can leverage delivery notifications to promote additional products and strengthen brand loyalty.
nShift said its delivery & experience management (DMXM) suite offers a comprehensive solution for managing deliveries across multiple carriers.
The platform provides access to over 1,000 carrier connections and integrates with more than one million pick-up/drop-off locations globally.
Additionally, nShift automates carrier selection, label printing, and other logistical tasks, streamlining the delivery process for retailers.
By adopting a multi-carrier strategy and leveraging solutions such as nShift’s DMXM suite, online retailers can significantly improve their delivery experience, ultimately leading to increased customer satisfaction, brand loyalty, and sales.
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